Reference

Your Privacy Policy, Clear From The Start

We keep this privacy policy short enough to use, but specific enough to show what happens to your data.

Email recordsCookie useDevice logsData requests

How We Handle Data In Indonesia

gilahoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy explains how we process data linked to your account, device, and payment activity. We use it to verify access, handle corrections, prevent duplicate sessions, and keep support traces tied to the same profile. If you choose DANA, OVO, GoPay, or QRIS, we store only

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the details needed to match the transaction and complete the record. We also log browser type, operating system, and session time so we can spot strange access from a new device and close the session if needed. That applies to desktop Chrome, Android browsers, and in-app
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web views alike. We keep those records only for the period needed for dispute handling, tax checks, or security checks, then remove or anonymise them under our internal schedule. Where local law requires consent or limits transfer, we follow that rule and keep processing inside the
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permitted scope. You can ask for changes or a copy through the account form after login, and we may ask for one matching detail before acting on the request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where To Send Privacy Requests

When you want to ask about stored data, the fastest route is the account chat after login, because it keeps your message tied to the same profile.

Live chat Open the chat from your account page and send the request from the email on file. We handle privacy questions every day, 09:00-23:00 WIB, and we can point you to the right request form.

Email Use [email protected] if you want a written trail. We match the message to the account record, then reply with the data change step, retention detail, or copy request path that fits your case.

WhatsApp Use WhatsApp from the contact button in your account when the matter is urgent. We keep the thread tied to the same profile, so your privacy request does not get split across different channels or timestamps.

ACCOUNT CONTROLS

Controls That Shape Your Data Handling

We design our privacy handling around clear steps you can check inside your account. Cookies keep your session live, but you can clear them in Chrome or Safari and sign in again.

Account data

We record the email, device type, IP address, and wallet channel you choose when you open the account. That helps us confirm access, stop duplicate sessions, and answer questions without asking you for the same detail twice.

Browser cookies

Our site uses cookies to keep you signed in, remember language choice, and load the same page on Android Chrome or desktop Safari. You can clear them in your browser, but some account screens will ask you to sign in again.

Session checks

We support password updates, OTP checks, and session logout from the device menu. If you change phone or browser, we may ask you to verify the email already linked to the profile before showing stored data.

Retention window

We keep transaction and support logs only as long as needed for settlement, dispute handling, or legal requests. After that period, we remove them or anonymise them under our internal retention schedule.

Change request

You can ask us to correct your name, phone number, or payment alias through the account form. We review each request against the record on file so we do not alter the wrong profile.

Local law

If access or data use is restricted in your location, we follow local law and only process the request where it is permitted. That rule applies to stored data and to any cross-border transfer request.

Questions About Data, Access, And Changes

These questions cover the parts people usually ask us before opening an account or sending a data request. We answer from the record we keep for sign-in, support, cookies, and transaction matching, so you can see what we collect and how to ask for changes. If your situation depends on local law, we apply the rule that only applies where it is permitted.

We collect the contact detail you enter, the device type, IP address, and the payment rail you pick. That record helps us confirm access, match transfers, and answer your request without asking you to repeat the same details again.

Yes. Cookies keep your login active, remember language choice, and load the same session on Android Chrome, iPhone Safari, or desktop browsers. If you clear them, you may need to sign in again before we show account pages.

Send a request from the account form after login. We may ask you to confirm the email on file or one linked payment detail before we edit your name, phone number, or payment destination.

We keep transaction, login, and support records only as long as needed for settlement, dispute handling, tax checks, or legal requests. After that period, we remove them or convert them into anonymised records.

Yes. Use the chat or email path listed in your account, and we will check the request against the profile on file. If the request is valid, we send the copy through the agreed contact channel.

Open the chat in your account, use email, or send a WhatsApp message from the contact button. We read privacy requests every day from 09:00-23:00 WIB and reply through the same channel when possible.

No. Access and any data processing depend on local law and are available only where local law permits. If your location is restricted, we stop the request and point you to the permitted path.

Your Privacy Policy, Clear From The Start

Where To Send Privacy Requests

Controls That Shape Your Data Handling

Account data

Browser cookies

Session checks

Retention window

Change request

Local law

Questions About Data, Access, And Changes

01 What data do you collect when I open an account?

02 Do you use cookies on mobile and desktop?

03 How can I change my stored details?

04 How long do you keep my data?

05 Can I ask for a copy of my data?

06 How do I contact you about privacy?

07 Is access available everywhere?

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