Reference

Clear Legal Terms Before You Join

Our legal page sets out how account access, wallet records, privacy requests, cookies, and service contact paths work before you open an account.

Account termsPrivacy requestsCookie controlsWallet recordsLocal law applies
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gilahoki Clear Legal Terms Before You Join
CONTACT ROUTES

Reach Us About Legal Requests

Legal questions need a clear path, not a long search. We keep contact routes visible inside your account under Account > Help > Legal Request, and you can also ask before joining…

Live chat legal queue Use live chat from 10:00 to 22:00 WIB and choose Legal Request. We confirm your account mobile number, create a case code, and send the transcript to your registered email when you ask.
WhatsApp account check Message our WhatsApp support during the same 10:00 to 22:00 WIB window for account-name or wallet-record questions. We may ask for the last four digits of a QRIS reference, never your password.
Email record request Send privacy, cookie, or correction requests by email with your username, registered mobile number, and the request type. We reply with the next step and any identity check needed before changes are made.
ACCOUNT CARE

How We Handle Your Legal Rights

Your legal rights sit across the account, the wallet, and the device you use. We separate support tickets from payment records, limit internal access to staff handling the case, and keep change…

Data we collect

We collect account identifiers, contact details, device signals, session logs, and wallet references needed to run your account and answer legal requests. Game activity records can include categories such as slots, live tables, and sportsbook markets.

Payment record handling

DANA, OVO, GoPay, and QRIS records are used to confirm wallet ownership, trace transaction references, and resolve disputes. We do not ask for app passwords or full card data when checking a payment issue.

Cookie choices

Cookies help keep you signed in, remember language choices, and support fraud checks. You can change browser cookie settings on Android Chrome through Settings > Site settings > Cookies before returning to your account.

Security checks

When a login looks unusual, we may ask for a mobile confirmation or email check before account changes continue. You can review active sessions from Account > Security and ask us to close sessions you do not recognise.

Retention approach

We keep account, wallet, and support records only as long as needed for service operation, dispute handling, and legal duties. When records no longer need to be kept, we remove or anonymise them according to our process.

Correction requests

If your name, email, or mobile number needs correction, contact support with the current value and the requested change. We may ask for proof that matches the wallet holder before updating sensitive account fields.

Legal Questions Before You Start

These answers focus on practical legal questions you may search before creating or using an account. They explain what we ask from you, what records we keep, how local law affects access, and where to send requests. If your situation involves a dispute, a wallet mismatch, or an account name change, contact us with the exact case details so we can respond against the correct account record.

Access depends on local law and is available only where local law permits. If your area, device, or connection does not meet the applicable rules, we may restrict access or ask for extra account checks.

Your account name, mobile number, and wallet holder details should match the records used for DANA, OVO, GoPay, or QRIS. A mismatch can delay withdrawals while support checks ownership and transaction references.

Send an email request with your username, registered mobile number, and the data range you want us to check. We verify the account first, then explain what can be shared under our legal process.

Yes, you can ask for correction through live chat, WhatsApp, or email. We may request proof that links you to the account and wallet before changing sensitive details such as name or mobile number.

Payment references help us trace deposits, withdrawals, refunds, and disputes involving DANA, OVO, GoPay, or QRIS. They also help us check whether a transaction belongs to your account before support makes changes.

We update this page when terms change and may show an account notice before you continue. If a change affects access, wallet handling, or privacy requests, we explain the action you need to take.

Start with support and choose Legal Request so the case goes to the right queue. We keep the case code, account identifier, contact route, and related wallet references together for follow-up.

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